Ascent Advice Line
Statistics from 2024-2025
We were able to support 5,635 calls/contacts to the Advice Line in 24-25.
- 63% of clients accessing the service reported greater feelings of safety as a result.
- 98% of clients stated they were either satisfied or very satisfied with the overall service they received by the hub.
- 98% of clients stated that the support they received made a positive impact on their lives.
- 84% of clients accessing the Hub were supported with a safety plan due to risk and safeguarding needs.
Sexual Violence Helpline
Statistics from 2024- 2025
During 24-25 the Helpline recorded 1,202 calls. Of these, 428 of callers were referred to appropriate specialist services.
- 89% of callers reported experiencing reduced isolation, increased hope and/or increased understanding.
- 74% of callers reported improved understanding of risks and steps to increase safety.
- 95% of callers were overall satisfied with the service and support provided.
- 95% reported that the support made a positive difference to their lives.
CouRAGEus partnership project
Information from 2020 (first quarter)
In it’s first quater, the CouRAGEus partnership project (a new pan-London service for young women aged 14-24 facing intersectional and multiple disadvantage) received 78 Referrals and supported 51 young women. The project provides advocacy, therapy and community engagement interventions.
Training
Information from April 2019 – March 2020
WGN’s Training Team delivered training to 310 people (Due to COVID-19 108 people have been unable to attend scheduled training)
We delivered a total of 192 hours of training, over 32 days.
ISVA Service
- 69% reported improved health and wellbeing as a result of using the service
- 82% reported improved self-care strategies and positive coping mechanisms
- 69% reported improved feelings of safety
- 93% reported feeling informed and empowered to act
- 66% reported that engaging with the ISVA service affected their experience of the criminal justice system
“(This service) really allowed me to take a step back and take care of my mental health while I know the process is being progressed better than I could by myself – taken a huge burden off my mind.”
“I don’t know how far I would have gotten along in my journey if it wasn’t for my appointed ISVA.”
“Yes I’m grateful for the service provided to support through communications with the CJP. I think the work and necessity of ISVA’s should be broadcasted from the start to aid people reporting crimes.”
“Andrea was a wonderful help and support to me. Thanking her greatly.”
Indigo Project
Information from 2019 – 2020
We received 64 referrals – an increase of 5/month compared with 4/month the previous year
We held 228 face to face appointments (compared with 98 previous year), 67 accompaniments to appointments, 1704 email/telephone calls or interventions with clients (significant as our client group sometimes find it difficult to attend face to face appointments)
182 outreach calls/email and 18 meetings, including participation in new Pan-London Women’s Homelessness Forum and Action Learning Set on CSE, prostitution and trafficking
We held a new advisory group with 6 women having completed formal training, two external consultations and several internal consultations such as on the website, EBE policy and in the design of the Indigo flyer
Service has been very patient and non-judgemental
This is a really empowering space, I feel really held and supported
I’m so excited and happy that an organisation is investing so much in making sure that the people who use the service can steer it
London Survivors Gateway
Between 1st April 2019 and 14th February 2020 the Gateway had 2198 survivors through the service.
The person I spoke to on the phone was amazing and made me feel very comfortable when speaking about my story. I came off the phone feeling a bit happier and relieved and ready to embark on my next step to recovery.
