How we are providing support throughout the ongoing Covid-19 pandemic
We have continued to provide support and advice by telephone, email, web chat and limited face to face appointments. Following the relaxing of restrictions, we are starting to increase the face to face services provided ensuring that this is done in a way that continues to keep everyone as safe as possible.
Advice Line (0808 801 0660) - open between 10am to 4pm, Monday to Friday and also between 6-9pm on Wednesday evenings. Please contact the advice line for immediate advice, information and support and for further details about all of WGNs other services.
Sexual Violence Helpline (0808 801 0770) – open between 10am-12.30pm and 2.30-4pm, Monday to Friday and also between 6-9pm on Wednesday evenings. Please contact the helpline for emotional support.
London Survivors Gateway (0808 801 0860) – open between 9am to 5pm on Mondays, 9am to 7pm on Tuesdays, 9.30am to 3.30pm on Wednesdays, 9am to 7pm on Thursdays and 9am to 3pm on Fridays. Please contact the Survivors Gateway to access sexual violence support services in London. Further information can also be found by visiting https://survivorsgateway.london/
We take the health, safety and wellbeing of you, our team and the wider community very seriously. To ensure we are able to continue keeping everyone as safe as possible during the ongoing Covid-19 pandemic, following the relaxation of restrictions we are continuing to increase the number of services provided face to face. To do this we have introduced additional protective and control measures. This means this process will take some time and depends on individual client / service user and service delivery needs, as well as the latest government guidance.
We have put together separate guidance about what to expect when you meet with us in person and what we are doing to keep us all safe, which you will find attached here.
If you would like any further information or have any questions, please either contact your allocated WGN worker or our Advice Line.
How we are supporting our team
Throughout the Covid-19 pandemic we have provided our team with additional support, including completing comprehensive related assessments to ensure our working spaces continue to be safe, comfortable and confidential. To do this we are following the expert guidance issued by the government, NHS and Public Health England.
Covid-19 Information and Resources
You will find details of online resources from various trusted sources below. We encourage everyone to treat any information offered by less reliable sources with caution. Those listed here have been recommended to WGN on good authority, however we cannot guarantee the accuracy of all information provided, so please follow at your own discretion.
- www.gov.uk/coronavirus
- www.nhs.uk/conditions/coronavirus-covid-19/
- www.london.gov.uk/coronavirus
- www.mind.org.uk/information-support/coronavirus/
- www.youngminds.org.uk/young-person/coping-with-life/coronavirus-and-mental-health/
- www.nspcc.org.uk/keeping-children-safe/coronavirus-advice-suppport-children-families-parents/
WGN Resources:
- Here is the Government's guidance on Covid-19 and support for survivors of sexual violence and abuse (remember you can also call the Gateway for referral into services and our Sexual Violence Helpline for emotional support)
- Video: Our Clinical Director Dr Akima Thomas in conversation with Women's Equality Party about the effect Coronavirus measures are having on violence against women and girls.
We are continually reviewing this page, however please check the government and NHS websites for the latest advice.